Spam Policy.

Spam is a generic term used to describe electronic ‘junk mail’- unwanted messages
sent to a person’s email account or mobile phone. In Australia, spam is defined as
‘unsolicited commercial electronic messages’.

‘Electronic messaging’ covers emails, instant messaging, SMS and other mobile phone messaging, but not cover normal voice-to-voice communication by telephone.

FCA complies with the provisions of the Spam Act when sending commercial electronic messages.

Equally importantly, FCA makes sure that our practices are in accordance with the National Privacy Principles in all activities where they deal with personal information. Personal information includes our clients contact details.

Internal Procedure for dealing with complaints

The three key steps FCA follows:

  • Consent – Only commercial electronic messages are sent with the addressee’s consent – either express or inferred consent.
  • Identify – Electronic messages will include clear and accurate information about the person and that FCA is responsible for sending the commercial
    electronic message.
  • Unsubscribe – We ensure that a functional unsubscribe facility is included in all our commercial electronic messages and deal with unsubscribe requests promptly.

Comply with the law regarding viral messages

FCA ensures that Commercial Communications that include a Forwarding Facility contain a clear recommendation that the Recipient should only forward the Commercial Communication to persons with whom they have a relationship, where that relationship means that person could be said to have Consented to receiving Commercial Communications.

Comply with the age sensitive content of commercial communication

Where the content of a Commercial Communications seeks to promote or inspire interaction with a product, service or event that is age sensitive, FCA takes
reasonable steps to ensure that such content is sent to Recipients who are legally entitled to use or participate in the product service or event.

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