Privacy Policy.

First Contact Australia (FCA) is committed to providing the highest levels of customer service. We recognise that your privacy is very important to you. The Privacy Amendment (Enhancing Privacy Protection) Act sets out a number of Australian Privacy Principles (APPs). Our aim is to both support and ensure that we comply with these principles and where applicable the European Union General Data Protection Regulations (2018).

Further information on privacy in Australia may be obtained by visiting the website of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au.

FCA believes that this Privacy Policy discloses the purpose, and how the personal information you provide to us and our representatives, is collected, used, held, disclosed and disseminated.

FCA is required to meet particular legislative and regulatory requirements. In order to provide services to you, we are required to collect certain personal information from you.

We encourage you to check our website regularly for any updates to our Privacy Policy.

Your Personal Information

As an organisation we are subject to certain legislative and regulatory requirements which necessitate us to obtain personal information about you, including s961B of the Corporations Act eg.:

  • your name and contact details
  • your position and employment details
  • your dietary requirements;

How We Collect Personal Information

FCA collects personal information directly from you or from third parties once authorisation has been provided by you.

How We Use Your Personal Information

Primarily, your personal information is used in order to make your event experience as beneficial as possible. We may also use the information that is related to the primary purpose and it is reasonable for you to expect the information to be disclosed.

From time to time, we may provide you with direct marketing material or contact you about future events. If, at any time, you do not wish to receive this information any further, you may contact us with this request. We will endeavour to meet your request within 2 weeks. We maintain a Register for those individuals not wanting email contact or direct marketing material.

When We Disclose Your Personal Information*

In line with modern business practices common to many companies and to meet your specific needs we may disclose your personal information to the following organisations:

  • compliance consultants
  • mailing houses;
  • information technology service providers
  • government and regulatory authorities, as required or authorised by law
  • another authorised representative of FCA if necessary;
  • a potential purchaser/organisation involved in the proposed sale of our business for the purpose of due diligence, corporate re-organisation and transfer or all or part of the assets of our business. Disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them.
  • a new owner of our business that will require the transfer of your personal information.

Our employees and the outsourcing companies/contractors are obliged to respect the confidentiality of any personal information held by FCA.

The Corporations Act has provided the Australian Securities and Investments Commission with the authority to inspect certain personal information that is kept on our files about you.

FCA takes its obligations to protect your information seriously, this includes when we operate throughout Australia and overseas, as part of our operations some uses and disclosures of your information may occur outside your State or Territory and/or outside of Australia. In some circumstances we may need to obtain your consent before this occurs.

How We Store and Secure Your Personal Information

We keep your personal information in our client files or electronically. These files are accessible to authorised personnel only and are appropriately secured and subject to confidentiality requirements.

Personal information will be treated as confidential information and sensitive information will be treated highly confidential.

It is a legislative requirement that we keep all personal information and records for a period of 7 years. After this, the information will be destroyed.

Ensure Your Personal Information Is Correct

FCA takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:

  • inform us of any errors in your personal information; and
  • update us with any changes to your personal information as soon as possible.
  • If you provide inaccurate or incomplete information we may not be able to provide you with the products or services you are seeking.

Access to Your Personal Information

You have a right to access your personal information, subject to certain exceptions allowed by law. We ask that you provide your request for access in writing (for security reasons) and we will provide you with access to that personal information. Access to the requested personal information may include:

  • providing you with copies;
  • providing you with the opportunity for inspection; or
  • providing you with a summary.

If charges are applicable in providing access to you, we will disclose these charges to you prior to providing you with the information.

Some exceptions exist where we will not provide you with access to your personal information if:

  • providing access would pose a serious threat to the life or health of a person;
  • providing access would have an unreasonable impact on the privacy of others;
  • the request for access is frivolous or vexatious;
  • the information is related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings;
  • providing access would be unlawful;
  • denying access is required or authorised by or under law;
  • providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security.

Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal.

Dealing with us anonymously

You can deal with us anonymously where it is lawful and practicable to do so. For example, if you telephone requesting our postal address.

Your sensitive information

Without your consent we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or afflations, membership of professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record.

This is subject to some exceptions including:

  • the collection is required by law; and
  • when the information is necessary for the establishment, exercise or defence of a legal claim.

Our Website

FCA’s website may provide links to third party websites. The use of your information by these third party sites is not within the control of FCA and we cannot accept responsibility for the conduct of these organisations. Other websites are not subject to our privacy standards. You will need to contact or review those websites directly to ascertain their privacy policies.

You may register with us to receive newsletters and other information. By doing so, your name and email address will be collected and stored on our database. We take care to ensure that the personal information you give us on our website is protected. For example, our website has electronic security systems in place, including the use of firewalls and data encryption.

If you do not wish to receive any further information from us, or you wish to update your registration details, please email your request to us. We will endeavour to meet your request within 5 working days.

Our Website utilises cookies to provide you with a better user experience. Cookies also allow us to identify your browser while you are using our site – they do not identify you. If you do not wish to receive cookies, you can instruct your web browser to refuse them.

Complaints Resolutions

Please contact our Privacy Officer if you wish to complain about any breach or potential breach of your privacy rights. Your complaint will be responded to within 7 days. If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Privacy Commissioner.

Attn: Privacy Officer
First Contact Australia Pty Ltd
15 Terra Cotta Drive, Blackburn VIC 3130
Ph: (+613) 8593 7549
Email: contact@firstcontactaustralia.com.au

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